Description based on the Specified Commercial Transactions Act
Description based on the Specified Commercial Transactions Act
Seller Name
KUMOJO LUGGAGE Inc.
representative
Kanayama Sho
location
〒 103-0005 Tokyo Chuo-ku Nihonbashi Hisamatsucho 9-12-8F
telephone number
070-2167-9888 (Weekdays 9:00-18:00)
email address
Sales price
The tax-included sales price will be displayed for each product. Please refer to each sales page.
Required fees other than the product price , bank transfer fees, and consumption tax (included in the product price)
・Shipping Fee: If you live in Hokkaido, Okinawa, or a remote island, additional shipping fees will be charged.
payment method
We accept debit cards, credit cards ( VISA, MasterCard, American Express, JCB), Paypal, and convenience stores (FamilyMart, Lawson, 7-Eleven ).
Shipping and Delivery
All products will be delivered free of charge.
*For those living in Hokkaido, Okinawa, and remote islands, additional shipping charges will apply.
[Regular product]
・Orders placed before 12:00 on weekdays: Shipped on the same day (based on business days)
・Orders placed after 12:00: Shipped the next business day
・Business days: Monday to Friday (excluding Saturdays, Sundays and holidays)
[Pre-order item]
Items will be shipped sequentially from the shipping start date listed on the product page.
[Estimated arrival time]
2-7 business days from purchase
*For some remote islands, it may take 4 to 11 days.
*Delivery may be delayed due to weather or traffic conditions.
Return Policy
[ 30-day free returns]
At CHEECASE, we accept free returns within 30 days of receiving the product so that our customers can purchase our products with confidence. If the returned product is unused, undamaged, and in the same condition as when it was shipped, we will refund the full purchase price.
*Please note that the customer will be responsible for the return shipping fee.
*However, the following cases are exceptions:
· Gift cards are non-returnable.
· Products on the outlet page are final sale items and cannot be returned or exchanged, except in cases where a manufacturing defect has been identified.
2. Cancellation Policy
If the item has not yet been shipped from our Saitama warehouse at the time of contact, we will accept cancellation of the item.
*There is no cancellation fee for unshipped items.
If the item has already been shipped from the warehouse, we cannot cancel the delivery, so we will accept returns within 3 days of arrival if the item is unopened.
*Please note that shipping costs for returns will be borne by the customer.
3. Regarding returns and exchanges of defective products or products different from the order
For all products, if you receive a defective product or a product that is different from the one you ordered, we will promptly respond by offering a return or exchange. We will cover the return shipping costs. In addition, if there are missing parts, we will immediately arrange for additional parts to be shipped.
*Please check the condition of the product within 3 days of arrival. Please obtain as many photos as possible that can prove any damage or stains at the time of delivery.
*Cases in which products are not eligible for return or exchange
① Products that have been delivered more than 3 days ago or have been used
② Products that have become dirty or damaged in the customer's possession
3. Products returned without prior notice
